Legal
Refund Policy
Last updated: 12 September 2026
The project advance
The advance paid to start a project reserves our team and pays for discovery, planning and design. It is non-refundable once work has started, meaning once the kick-off call has taken place or any design, content or setup work has begun. If you cancel in writing before work starts, we refund the advance less payment-gateway charges.
Custom design and development
Designs, themes and code made for your project are built for you alone and cannot be resold to anyone else. Once a design concept, mock-up, theme or build has been shared with you, the fees for that stage are not refundable, whether or not you go on to use it. Each design stage includes up to two rounds of revisions, and concerns about a design are resolved through those revisions rather than a refund.
Milestones
Each milestone becomes payable, and non-refundable, once it has started. If you end an engagement part-way, the milestone in progress and all delivered work are payable. Milestones that have not started are not charged, and any amount you paid ahead for them is refunded.
Change of mind, plans or scope
We do not give refunds for a change of mind, a change in your business plans, or a change of scope after work has started. Scope changes are quoted separately before we carry them out.
Delays on your side
If content, access or feedback we need is not provided for 30 days, the project is paused. After 60 days without it, the project is closed, the work done so far is payable, and restarting it is quoted afresh.
Third-party costs
Domains, hosting, premium themes and plugins, app-store fees, API credits and other purchases made for your project are paid to those providers and are not refundable by us.
Maintenance contracts
Maintenance contracts are billed in advance for their term and are not refundable once the term has started. You can choose not to renew.
Digital products
Downloadable products such as themes and templates cannot be returned, so we do not refund them for a change of mind. If a product does not work as described, report it within 14 days of purchase; if we cannot fix it within 7 days of your report, we refund it in full.
Consultations
The initial consultation is free, so there is nothing to refund.
Payment disputes
Please raise any payment concern with us first. If a payment for delivered work is reversed through your bank or card provider, we may suspend the related services and recover the amount due.
How refunds are paid
Approved refunds are paid to the original payment method within 7 working days of approval. The time it takes to reach your account depends on your bank or payment provider.
Contact
Shunya Systems. Registered office: 71, Village Jarangi, Post Bakhri Kesho, P.S. Piar, Muzaffarpur 843115, Bihar, India. Corporate office: Meerut, Uttar Pradesh (NCR), India. Email contact@shunyasystems.com, phone +91 99907 87751.